Office PBX Panasonic KX-TEM824RU, initial capacity - 6 external and 16 internal ports, DISA/OGM, maximum - 8 external and 24 internal ports
Analog hybrid PBX Panasonic KX-TEM824RU is designed to provide intercom in a small organization or residential building, efficient distribution and automatic processing of incoming calls, routing of outgoing calls and accounting for communication costs.
Functions of Panasonic KX-TEM824RU PBX
- Receiving a local call using any internal line, in any order
- Possibility of making a local call from any internal line, both with and without restrictions
- Possibility of forwarding a city call to any internal or city line
- Possibility of restricting access to the city by certain numbers (blocking access to long-distance calls, etc.)
- Direct call function
- Unlimited intercom
- Conference mode, incl. with the participation of the city line
- Displaying incoming and outgoing calls on a system telephone
- Call waiting
- Restriction of toll calls
- Automatic determination of the best (or cheapest) route for outgoing communications (ARS)
- Voice Messaging for DISA (OGM) and Automatic Fax Recognition
- Automatic incoming call distribution (UCD)
- Three-level automatic operator
- Voice mail services for all internal subscribers (optional)
- Programming from a computer (USB), via modem or proprietary telephone
- Display of the caller number (Caller ID) on the displays of system and regular telephones (optional)
- SMS Routing
- Three operating modes day/night/lunch
- Transfer mode text messages between internal users
- Possibility of connecting to a computer with a tariff program
- Connecting to the Voicemail system
- Russian language support
Third generation of analogue PBX Panasonic
Panasonic PBXs of the KX-TE series were developed in 2005 on the basis of the previous generation KX-TA models (KX-TA308 and KX-TA616), which are the most popular office PBXs in Russia and other CIS countries (more than 100,000 systems installed).
Panasonic KX-TE series PBXs have different capacities, but a similar set of functions. They are compatible with all types of analog telephones, faxes, modems, as well as Panasonic system phones and consoles.
Installation and programming
Despite the ease of installation and programming of Panasonic office PBXs, the manufacturer recommends entrusting this work to an experienced specialist who has a certificate of an Authorized Panasonic PBX Installer. In this case, the warranty period for the PBX will increase from one year to THREE years.
The Panasonic KX-TEM824RU PBX is programmed from a computer via USB, from a system telephone or via a modem connection (the modem is built into the PBX). Version update software PBX, if necessary, is also carried out via the USB interface.
For uninterrupted operation of a Panasonic office PBX, it is necessary that it be grounded and have a cross-connect with lightning protection.
Main characteristics of Panasonic KX-TEM824RU PBX
Built-in Voice (BV) (requires optional voice storage card)
Built-in Voice Messaging (BV) allows callers to leave a voice message in mailbox subscriber or system mailbox in the PBX.
Support SMS terminal on wired lines (requires Caller ID accessory board)
The Panasonic KX-TEM824RU PBX can relay incoming calls from a Short Message Service (SMS) center to select SMS-enabled analogue telephones (SLTs). Wired SMS is a service that allows you to send and receive text messages over the public switched telephone network (PSTN). It is recommended to use Panasonic SMS-compatible telephones.
Caller ID output on SLT (requires Caller ID option card)
The Panasonic KX-TEM824RU PBX can receive caller identification information (telephone numbers and caller names) when calling on outside (CO) lines. This information may appear on SLT displays that support caller identification, as well as on proprietary telephone (PT) displays when calls are received.
Automated Attendant (AA) service with three levels
The three-level Automated Attendant service allows a caller to dial a one-digit number (AA number for direct access to system resources) by following system prompts in DISA OGMs at three levels and calling the desired caller automatically.
Computer programming
Change system settings can be done using a PC and Panasonic KX-TE Maintenance Console software, as well as using a PT. The Panasonic KX-TEM824RU PBX software can be modified via the serial interface (RS-232C port) or USB port using the KX-TE Maintenance Console software.
Quick setup
Basic parameters of the Panasonic KX-TEM824RU PBX, such as "Automatic CO Configuration" or "Country Settings", can be programmed the first time you connect to the PBX from a PC running the KX-TE Maintenance Console software.
Advanced Hybrid System
The Panasonic KX-TEM824RU PBX supports connections to PTs, direct access service (DSS) consoles, and analog devices such as SLTs, fax machines, cordless phones, and data terminals.
Expanding the capacity of Panasonic KX-TEM824RU PBX
The capacity of Panasonic PBX is increased by installing additional cards.
A distinctive feature of Panasonic PBX is the so-called “hybrid lines” for connecting internal subscribers.
The "hybrid" property means that either a system telephone or a regular telephone or fax can be connected to the line. In addition, a system telephone and, for example, a DECT cordless telephone can be connected in parallel to the hybrid line. The total number of telephone sets, including parallel ones, connected to the Panasonic KX-TEM824 PBX should not exceed 40.
Distribution of incoming calls to PBX Panasonic KX-TEM824RU
Panasonic KX-TEM824RU PBX distributes incoming calls according to various algorithms, in accordance with the specifics of the company's business. Calls can be received by one subscriber or a group of subscribers, and distributed within the group evenly or according to other principles. The built-in automatic attendant (DISA function) can handle up to two calls simultaneously using three-level voice menus and prompts the caller to connect to various departments and employees of the company by dialing an additional number in tone mode. Incoming fax calls are automatically recognized and can be forwarded to a fax.
A call placed on a PBX extension can be picked up from another extension.
Call distribution algorithms can change automatically depending on the time of day (day, night, lunch break). During non-business hours, calls can be conveniently forwarded to voice mail (voice card required), giving the caller the opportunity to record a voice message in the mailbox of any PBX extension or in a general company mailbox.
The Panasonic KX-TEM824RU PBX can identify the calling number* and transmit this information not only to system telephone users, but also to all internal subscribers who have telephones with Caller ID (Caller ID card required). If the caller's number is stored in the PBX's memory, the phone's display will show the caller's name.
Caller ID information (the last 20 numbers) will be saved in the incoming call logs of proprietary phones.
*Caller ID service must be provided by your telephone company.
Routing outgoing calls to PBX Panasonic KX-TEM824RU
Access to external lines, as well as the right to use long-distance communications, can be flexibly regulated by subscriber category.
If a company uses the services of several long-distance communication operators, the Panasonic KX-TEM824RU office PBX automatically selects the most cheap tariff, depending on the day of the week and time of day, and will change the number dialed by the internal subscriber (adding a code or removing extra digits from the number).
Office PBX Panasonic KX-TEM824RU monitors the status of city telephone lines to which it is connected and can block access to the line for internal subscribers in the event of an emergency telephone network, and then automatically allow access again after troubleshooting.
Intercom in PBX Panasonic KX-TEM824RU
Up to five Panasonic KX-TEM824RU PBX subscribers (including up to two external subscribers) can talk in conference mode.
An extension user can make a public address announcement using proprietary telephone speakers or external speakers connected to the PBX.
You can connect intercoms and electromechanical door locks to the Panasonic KX-TEM824RU PBX, which allows you to talk to a guest without going to the door and open the lock by pressing a few buttons on your phone. Since any internal subscriber can call the intercom, it can also be used as an intercom.
Voice mail
The voice message board stores up to 125 messages for up to one hour and handles up to two calls at a time. Each extension user can set up a mailbox, record a personalized greeting, and forward incoming calls to voice mail.
Call cost control
Detailed information about all incoming and outgoing calls is accumulated in the PBX memory (up to 10,000 records) and transmitted to the computer via the RS-232C interface for subsequent analysis and calculation of the cost of telephone calls. Panasonic KX-TEM824RU PBX stores the following call information: date, time, internal subscriber number, external line number, dialed number, call duration, approximate call cost, Caller ID (in case of an incoming call).
The approximate cost of a call is calculated in real time based on the tariff information entered into the PBX memory. The current call cost is shown on the display of the system telephone during a call. Each extension can have a spending limit, and once it is reached, the call can be terminated. This function allows, in particular, owners of small hotels to charge guests a deposit for long-distance calls.
Main unit
The basic capacity of the Panasonic KX-TEM824 PBX is 6 external (CO) lines and 16 internal lines. The system supports connections between Panasonic proprietary telephones (PTs) and analog devices such as analogue telephones (SLTs), fax machines, and data terminals.
To expand capabilities, the Panasonic KX-TEM824 PBX can be equipped with additional components or user-supplied external devices; These could be, for example, electromechanical door locks, external speakers and an external audio source such as a CD player or radio.
General description of Panasonic KX-TEM824 PBX
Control bus: In-house developed bus (16 bit, 24 MHz)
Switching: Space Division CMOS Matrix Switcher
Input Power Options: 100 - 240 VAC, 1.5 - 0.75 A, 50 Hz / 60 Hz
External battery: +24VDC (+12VDC x 2)
Maximum permissible duration of power failure: 300 ms. (without using backup batteries)
Duration of storage of memory contents: 7 years
Dialing a number
- Outside (CO) line: Pulse (10 pulses/s, 20 pulses/s) or tone (DTMF)
- Extension: Pulse (10 pps, 20 pps) or Tone (DTMF)
Number of simultaneous internal connections: 4
Dial Conversion: Pulse-DTMF
Ringing frequency: 20Hz/25Hz (selectable)
Climatic conditions during operation
- Temperature: 0°C - 40°C
- Humidity: 10% - 90% (non-condensing)
Limit number of external conference participants: 2
Background music on hold (MOH): 1 port. Choice background music on hold: internal / external / tone
Speakerphone notification
- Internal: 1
- External: 1 port
Serial port
- RS-232C: 1
- USB 1.1:1
SLT extension cable
- 1 pair wire (T, R)
- CT 2-pair wire (T, R, H, L)
- Direct Access Console 1-pair wire (H, L)
Dimensions: 368 mm (width) × 284 mm (height) × 102 mm (length)
Weight (at fully equipped): Approximately 3.5 kg
Characteristics of Panasonic KX-TEM824 PBX
Terminal Equipment Loop Resistance
- ST: 40 Ω
- TA: 600 Ω, including apparatus circuit
- Intercom: 20 Ω
Minimum leakage resistance: 15000 Ω (not less)
Maximum number of terminals per line
- 1 PT or SLT with standard connection
- 1 ST and 1 SLT with parallel connection
Ringing voltage: 75 Vrms at 20 Hz / 25 Hz, depending on ringing load
Outside (CO) Line Loop Resistance: 1600 Ω (max.)
Flash/recall signal duration (connection interruption): 24 ms. - 2032 ms.
Electromechanical door lock circuit current limit: 30 VDC / 125 VAC, 3 A maximum
Public Address Device Termination Resistance: 600 Ω
BGM source terminating resistance on hold: 10,000 Ω
System capacity
Outside (CO) lines: 6
External lines: 16
Complete system
- Outside (CO) lines: 8
- External lines: 24
Maximum number of cards and end devices
ST and TA: 40
8-port hybrid extension card with 3 analogue outside (CO) line ports: -
8-port analog extension card with 2 analog outside (CO) line ports: 1
8-port analogue extension card: 1
OGM DISA/UCD expansion board: 1
4-port intercom card: 1
3-port Caller ID card (FSK and DTMF standard): 3
2-channel voice card: 1
Intercom: 4
Electromechanical door lock: 4
Notification device: 1
Background music on hold (MOH): 1
Direct Access Console: 2
System data
Operator: 1
Dialing a number from the system directory: 100
One Touch Dialing: 24 per extension (PT)
Personal Speed Dialing: 10 per extension
Call Parking Zone: 10
Absence message: 6
Access Restriction Service (TRS): 5
Extension group: 8
Message Waiting: 8 per extension
Message for built-in voice messaging system: 125 messages (60 minutes total)
The Panasonic KX-TEM824 PBX package includes:
- Technical documentation: Installation manual / Function manual / User manual / Commissioning / Programming tables, Quick Guide for Proprietary Telephone, Analog Telephone Quick Start Guide, Visual Setup Guide (English only)
- KX-TE Maintenance Console
- USB Driver
- 1 power cord
- 3 screws and 3 washers (for wall mounting)
- 1 cable clamp
- 1 paging device connector and 1 audio source connector
- 1 pin
Instructions for commissioning the Panasonic KX-TEM824 office mini-PBX.
Preparing for installation. Installation. Launch of the advanced hybrid system. Computer programming. Programming on a system telephone.
Zip file size 1138 KB, PDF format.
Panasonic KX-TEM824 Hybrid PBX Feature Guide.
Call handling functions. System configuration and administration. Programming Instructions. Application.
File size 3176 KB, PDF format.
Installation instructions for Panasonic KX-TEM824 mini PBX.
System components. Conditions for reliable and safe operation. Description of the system. Installation. KX-TE Maintenance Console Reference. Troubleshooting.
Zip file size 2044 KB, PDF format.
KX-TEM824 Advanced Hybrid System Programming Sheets.
File size 238 KB, Excel format(xls).
User manual. KX-TEM824 PBX User Manual.
Exploitation. Operator/manager functions. Setting up a telephone and PBX. Application.
Zip file size 3356 KB, PDF format.
A short guide for analog telephone users.
Card for an analog telephone user.
File size 13KB, Excel format (xls).
A short guide for system telephone users.
Card for a system telephone user.
File size 26KB, Excel format (xls).
Description of DECT cordless telephones for mini-PBX
Analog telephones for Panasonic PBX
Instructions (Quick Reference PT) for PBX Panasonic KX-TEM824
Type: WinRAR Archive/ Format: Microsoft Excel/ Size: 24.56 Kb
System phones provide the most convenient access to the Panasonic KX-TEM824 PBX functions and provide the user with real-time line occupancy information.
I think we should start with installation and connection.
Attaching the PBX to the wall will not be difficult. There shouldn't be any problems connecting either. It's simple: the gray connectors are internal subscribers, black city lines. Two more mini-jack connectors for connecting an external music source and a public address system.
Please note that the system telephone requires two pairs of wires (4 cores). When connecting city lines, please note that the order of line occupation is not programmable; the PBX will occupy first the line with the largest port number.
The USB connector is used to configure the PBX using the KX-TE Maintenance Console program. The COM port can also be used to set up a PBX, and it can also be used to remove billing.
After connecting all the lines, turn on the station; loading will take a few seconds. When you first start the PBX will automatically check the dialing mode on city lines. Accordingly, if the city PBX receives a DTMF signal, the Panasonic PBX will automatically set the DTMF mode, otherwise the PULSE mode will be set. Also, PULSE mode will be set on unconnected lines.
At this stage, check the operation of city lines from the system telephone by pressing the appropriate buttons. If there is no system telephone, then the check is carried out by dialing 81 - 1 line, 82 - 2 line, etc. (this is possible if there have been no changes in the PBX settings).
ATTENTION! Inoperative or not connected mountain ports. PBX lines will automatically turn off. You can turn them on only from the system telephone by pressing the appropriate buttons, or once a day the PBX automatically checks, and if the hotspot. the line is working, it will turn it on.
Installing KX-TE Maintenance Console.
The program file is on the disk included with the PBX, if suddenly there is no disk, you can download it here.
There is one nuance during the installation process: you need to select the correct region according to your PBX. In most cases it is RU, but it can also be BX or even another. If the regions do not match, it will not be possible to connect to the station!
Set any password, it is needed to log in to the Installer mode in the Maintenance Console.
To connect via USB, you need drivers; after installing the Maintenance Console, you will be prompted to move the drivers to the folder you specified, then to manual mode install drivers.
Now, accordingly, the PBX setup itself.
When starting the Maintenance Console, enter the installer password and the password to connect to the PBX (default 1234).
When you first start and connect to the PBX, Maintenance Console will launch the algorithm quick setup, there is no need to describe it, just at the very end set the password to connect to the PBX.
The PBX setup itself can be divided into several points.
It's worth starting with the system ones.
1.1 You can set the time.
1.2 We set a convenient 24 hour time format for us. If we are using an external music source, select External. We don't use voicemail
1.3 Numbering plan of the system.
Here you can choose three numbering plans.
1 – internal numbers start from 100 to 199, by default the PBX assigns JACK01-101 JACK02-102, etc. You can assign any number to any jack in the range from 100 to 199. When assigning numbers, there is one caveat: you cannot assign a number jack, which is already used in the system. For example, in order to swap 101 and 102, you first need to free any of them, i.e. We free 101 by assigning it to 199 and only then can 102 be changed to 101.
Numbering plan 2 allows you to assign internal numbers in the range 100-499, you can make numbers 200 300 400.
Numbering plan 3 allows you to assign two-digit extension numbers within the range 10-49.
The second and third numbering plans will change the feature codes. The most frequently used function is call interception; instead of the usual code 40, code #40 becomes.
It can be simplified by using a secondary numbering plan. 
The dialed secondary plan number matches the number entered in the table.
For example, 50 corresponds to call pickup; 55 corresponds to dial 9 (exit to the city) and then 8495, so you can dial 98495-ХХХ-ХХ-ХХ or you can dial 55ХХХ-ХХ-ХХ.
1.6 Timers.
Automatic call redial – number of attempts and time between them.
The time the call is returned after being placed on hold and transferred.
Forwarding start time - if the subscriber has set forwarding on no answer, it will work after 15 seconds.
Hotline - if the subscriber has hotline(automatic dialing when picking up the handset) then it will work after 3 seconds.
The flash timer is responsible for the operation of transferring calls from analog phones. If on all analog phones you can set the flash duration within 50 - 150 ms, then it is best to change it to 50-180 ms at the station.
In other cases, the best option is to leave the default 80-1000 ms.
Duration of calls.
Limitation of talk time when connecting city - subscriber, additionally enabled for each subscriber (off by default)
Limiting talk time when connecting city-city (the timer is activated when a landline call is transferred to another city number or mobile)
1.11 Detailed system settings
This is where special attention can be paid. V-d from service - Removing a faulty line from service.
Koda mountains the line is occupied by the subscriber, it is always tested for voltage and if it does not work, it is taken out of service.
Once a day, at the time indicated next to it, the station checks the operability of the line and if the line is working, it reinserts it. You can also turn on the line from the system telephone by clicking on the corresponding buttons.
If you do not have a system telephone, it is recommended to disable this function.
Cyclic search for access to CO.
By checking this box, you will be able to use all city lines evenly for outgoing communications.
The second item is Setting up incoming and outgoing communications.
Temporary modes of operation of the automatic telephone exchange.
The PBX can operate in three time modes; in each mode, the station can have its own algorithm for setting up incoming outgoing calls. You can switch between time modes either manually or automatic mode,
Temporary modes can be configured in paragraph 1.4
3.1 Line mode
You can assign your own addressee for each city line.
Normal – calls are processed in accordance with settings 3.2
Incoming / Outgoing. DIL – Calls are directed to a specific subscriber.
DISA – Auto Attendant; Voice menu system.
UCD – For a group of subscribers, evenly distributing calls between the subscribers of the group.
Modem – to an internal modem for administration.
BV – to voicemail.
3.2 Incoming / Outgoing.
If in paragraph 3.1. If the normal mode is set, then calls are processed in accordance with table 3.2.
A total of 8 tables correspond to 8 mountain lines; in each table you can allow incoming/outgoing calls for each subscriber.
In addition, you can set a call delay for each subscriber.
In the example above, the algorithm will look like this. Day. A call comes in - rings 101 - 5 seconds pass - they call 101 and 105 - 5 seconds pass - they call 101;105;110 - 5 seconds pass - they call 101;105;110;115 - they call until someone picks up the phone At night the sequence is different 115 +110+105+101 At lunchtime all four phones ring at once.
Detailed setup SO (city lines)
Connection - uncheck those lines to which nothing is connected.
Dialing mode - select the DTMF value, check the outgoing connection, if it works, leave it, otherwise select pulse dialing.
The rest of the settings can be left at default for now.
7.2 Settings
Leave everything as default protection, check that external line protection is enabled.
Do not enter any codes unless absolutely necessary.
DISA mode when the subscriber is busy - you can select any value convenient for you.
Leave the DISA and DISA interception mode in the absence of dialing as default – Auto-forwarding.
If there is no dialing, DISA processes the call in accordance with Table 3.2 Incoming/Outgoing
Set the response delay time for DISA to -0
DISA waiting time after OGM – choose it yourself; if the recorded message is long, set it to -0
DISA waiting time before interception - if the recorded message is long, we increase the timer, otherwise the interception will occur before the message ends.
The DISA waiting time after interception can also be increased to 40-60 seconds.
The rest of the settings can be left as default.
Recording messages.
Messages are recorded from the system telephone.
The recording algorithm is as follows.
While on-hook, press Program
then dial 91 and the message number 1;2,...8.
We pick up the phone, as soon as “recording” appears on the display, dictate, and when finished, press store.
You can play a recorded message by typing Program 92 and the message number.
Of course, I won’t describe all the functions, for that there are detailed instructions.
In conclusion, I would like to recommend that you enable Caller ID for internal phones.
In the future, this can save you from malfunctions in the PBX, and on phones that support the Caller ID function, the number will be determined.
