Some users of the new Apple smartphones - iPhone 6s and 6s Plus - have encountered an unexpected problem: at times the display stops responding to touches.
Usually the display does not freeze forever, but for 5-10 seconds, but this is still not very pleasant. In this short instruction we will tell you how to solve this problem. Let us warn you right away - the instructions are largely intended for less experienced users.
Note that the reasons for the sensor freezing in the iPhone 6s and 6s Plus displays have not yet been fully clarified. We only know that the problem is not related to the operation of any specific application and occurs spontaneously. And not all users of new Apple smartphones encounter it.
One more warning. If you have the problem described above, first check that the screen of your smartphone is clean. If the screen glass is very dirty, this may affect the sensitivity of the sensor.
If the display is sparkling clean, but still freezes periodically, try the following steps.
Do a hard reset on your iPhone
To do this, press and hold the Power button and the Home button at the same time. Keep these buttons pressed until the Apple logo appears on the screen. A hard reboot of the smartphone usually helps to get rid of the display freezing and at the same time from other errors in the operation of the device.
Restore iPhone from a computer backup
If the previous step did not solve the display freezing problem, try restoring your iPhone from a backup on your computer. If you haven't created a backup yet, we'll tell you how to do it.
To restore your iPhone from a backup, connect it to your computer, launch iTunes and in the device window, click the “Restore from Backup” button. Then select the backup you created.
Reset iPhone to factory settings
This is the most radical measure on our list. You should resort to it only if all the previous steps did not help. After resetting all settings, all content from the iPhone will be deleted, be sure to keep this in mind. To reset your iPhone to factory settings, you need to open “Settings”, select “General”, then “Reset” and click “Erase content and settings”. After this, confirm your intention to reset your iPhone again. The device will be restored to new condition - try using it in this form and observe the behavior of the touch screen.
Usually, one of the steps described above will help resolve the iPhone 6s/6s Plus display sensor freezing problem. If the problem cannot be solved, you will have to contact the service.
Some lucky iPhone owners sometimes have to deal with a rather unpleasant problem - the sensor on the iPhone 5S is glitchy. There can be many manifestations and reasons too. But, not the point, it’s more important to know what to do now.
Sometimes you can do it on your own, but in some particularly difficult cases you cannot do without a trip to a repair shop. Therefore, in order to decide whether to take the device for repair or heroically save it yourself, you need to figure out what the problem is and what caused it.
So, the main signs of problems with the iPhone touch screen:
- The screen does not respond to touch or only responds in certain areas. This may happen all the time or only occasionally;
- The response to touch occurs with a delay;
- The smartphone begins to live its own life: read Chinese blogs, call the Prince of Monaco, and also send vulgar SMS to friends, family and boss;
- Each manifestation has its own reasons, and, naturally, in order to troubleshoot, it is necessary to find out why it happened.
Why doesn't the touch screen work?
If the sensor does not respond to touch at all, this is likely due to mechanical damage, for example, due to a fall. This can also be caused by water penetrating inside the housing.
But it is possible that the problem lies with the OS, especially if the screen is only partially not working. The cause of an operating system glitch may be a simple failure/temporary freeze or an incorrect update.
Also, a certain program, usually downloaded from an unknown source, can cause a sensor to be disabled or malfunction. And it doesn’t have to be “bad” - it just may be incompatible with the current version of the axis or, in general, be illegal among Apple developers.
If the iPhone 6 or 5c suddenly acquired artificial intelligence, and the “rebellion of the machines” took serious turns, then this is probably the work of a virus. Previously, there was no infection for mobile devices, but those days are long gone. Often this is the Autoclicker virus.
If the screen module has already been replaced, it is possible that it was installed incorrectly, something was damaged in the process, or it itself is of poor quality. There is no option - to take it back to the would-be master.
What else can affect the screen's performance?
- The screen matrix malfunctioned;
- One of the device parts has broken down, for example, the corresponding microcircuit;
- Internal contamination and resulting short circuit
In the latter cases, you cannot do without professional help, but in other cases there is a chance to cope on your own.
What to do if the sensor on your iPhone is not working properly?
The very first step that works is to reboot the device. This applies to any electronics. In the case of an iPhone, you need to hold the Home and Power buttons for 10-15 seconds. After this, the device will reboot, and perhaps everything will start working.
If it doesn’t help, then more radical methods will be required - a full return to factory settings or rolling back the latest updates. In this case, all data will be cleared, so you should make a backup on your computer before starting this procedure.
Also, it is possible that dirt has gotten under the protective film of the screen, especially if it is glued poorly. Then you need to remove it, wipe it and stick a new one.
Sometimes, after a fall, microcracks appear on the protective glass, and air and moisture enter the space between the glass and the screen. An oxide film appears on the touchscreen, and it stops responding to commands or does it poorly. There are no options here - the glass is removed, the screen is wiped and a new protective surface is installed.
It could also be the bumper, which sometimes runs over the screen. Therefore, if everything works fine without it, the protective accessory needs to be replaced with a more suitable one.
As already mentioned, the operation of the axis can be affected by a certain program. For example, the Zillow application leads to similar consequences, especially on the iPhone 5S.
And finally, smartphones do not have a cooling system, so when the processor overheats, for example, on a hot summer day, a protection will be triggered that disables the control functionality. Here you just need to turn off the device and let it cool a little.
How to prevent it?
If all else fails, you will have to go to the nearest workshop. And there they will either make, probably, expensive repairs, or offer to replace the device with a new one.
Therefore, it is better to follow simple rules that will significantly reduce the risks of such breakdowns.
To do this you need:
1 Protect your smartphone from moisture. Do not leave it near containers of water, use it in a bathhouse or while fishing (in any case, be extremely careful), and also do not talk through it in the snow or rain (moisture will inevitably get into the case or under the screen protection). This is where a headset comes in handy. 2 Needless to say, it is highly undesirable to drop it. For extra protection, it's better to carry your favorite toy in a case, even if it doesn't look very nice. 3 Not all bumpers and protective films perform their functions, and sometimes have the opposite effect. A low-quality film gets underneath dirt, which scratches the sensor, and an unsuitable bumper itself will wear out the body, and sometimes even interfere with the operation of the screen. 4 You cannot carry the device without a case in your pocket along with metal objects: keys, change, key fobs, etc.Conclusion
In some cases, the suggested tips help, but it is safe to say that if the sensor has started to work intermittently, then this will probably continue in the future.
Gadgets from Apple are distinguished not only by a cool interface, style and innovation, but also by consistently high quality. But however, iPhone 5/5S owners quite often encounter a problem when the sensor on the iPhone does not work. Some immediately run to the service center, while others try to save their favorite device on their own. To make the right decision, you need to understand the reasons.
Symptoms of a problem
The main symptoms of a sensor module malfunction include the following:
- The sensor does not respond to touch or responds only in certain areas. This happens regularly or periodically.
- There is a response, but the reaction to touch occurs with a delay.
- The display ignores any touch.
- The device lives its own life. Randomly opens applications, flips through documents, and typesets of characters.
To troubleshoot, you need to find out why this happened.
Causes of malfunction
Usually the reasons are mechanical in nature, and they arise when exposed to some object. That is why it is recommended to buy a protective glass along with the purchase of a smartphone. Without additional protection when dropped, the sensor of the iPhone 5 and 5S series stops functioning normally with a high probability (98% out of 100).
Water getting inside the case will also likely cause a malfunction.
The problem lies in the operating system itself, in particular if the display has only partially lost its functionality. If the sensor on an iPhone is glitchy, the cause may be an incorrect update, a freeze, or a temporary glitch. Problems with operation may be caused by software downloaded from unverified sites on the Internet. It’s not a fact that it’s bad, it’s just that it will be incompatible with the current version or will be blocked by security.
If there was a “rebellion of the machines”, and your iPhone 5/5S lives its own life, and even acquired its own intelligence, then most likely this is the work of a virus.
In such cases, rebooting, removing unlicensed software, and reflashing the iPhone helps.
How to fix the problem yourself
In a situation where the touch module still works, despite a large number of errors and errors, the problem is solved by completely rebooting the smartphone. The instructions in this case are simple. We start by holding down two keys: “Power” and “Home” and hold them for about twenty seconds. After this, the device will reboot. If you see an apple at the end, it means the action was completed successfully.
Sometimes poorly selected accessories can cause the display to not work properly. If the film is applied poorly, dirt may get underneath it. In this case, it must be removed, wiped the screen and replaced with a new one.
Today, there is a huge selection of fashionable bumpers for smartphones, but not all of them are made with high quality. When the protective glass does not completely cover the touchscreen, this prevents the latter from working properly. To verify this, you need to remove it and check the operation of the sensor module again. If no changes occur, then you should look further for the reason.
Smartphones do not have a cooling system, so the processor may overheat. The protection will be triggered and the control functionality will be disabled. Just turn off the device and let it cool down.
When is replacement and repair needed?
When the above steps do not lead to a positive result and the display still does not respond to touch, then most likely you need to change the sensor.
If the touch screen has been replaced due to wear and tear, it may be that it was installed incorrectly, or it may be of poor quality. Then you will have to go to the service center again.
What else affects the display? Failure of the screen matrix or microcircuit. A short circuit may occur due to internal contamination. In these cases, you cannot do without the help of a specialist.
In Apple devices, the sensor and screen are a single unit. Therefore, if at least 1mm² of the touchscreen fails, then in the future this will lead to its complete malfunction. If the sensor is not replaced on time, there will be even more problems, and they are unlikely to be solved.
Installing a new sensor module
It is impossible to change the iPhone screen separately from the sensor. The touch glass is part of the display module, which also includes a touchscreen and display, and is part of it. Therefore, if the sensor fails, the entire module must be replaced. If the display is broken, the entire module is again completely changed. We broke the protective glass - the same result.
Qualified specialists will be able to accurately determine the cause of the problem by conducting computer and mechanical diagnostics. If rebooting and other methods do not produce results, the display still does not respond to touch, then technicians will professionally replace the screen module on any model. Do not expose the device to danger and entrust repairs only to specialists.
Service centers may authorize services from Apple. In this case, they will perform a comprehensive repair with original spare parts, since the parts are ordered from official representatives of the company.
Upon completion of the work, you will be given a written warranty and a receipt with the serial number of the mobile device.
You have the right to request from the center specialists a report on the actions performed with your smartphone.
It may happen that when the touchscreen on your iPhone does not work, replacing it will not be enough. The center employees will certainly report this.
You yourself will choose between a complete repair and buying a new device.
Greetings to one and all! I didn’t want to write the title of the article exactly like that, but it’s very difficult to find another word other than “buggy.” It is very succinct (the mighty Russian language is rich and beautiful!) It describes all possible problems with the screen, which lives on its own - keyboard buttons are pressed, desktops are scrolled through, applications are launched, and all this without your knowledge. And the display itself does not respond to pressing!
It would seem that the situation is fantastic and somewhere even mystical, but... in fact, there is nothing strange in this - everything has a logical explanation. Which? Now we’ll find out everything! But first, let's determine after what actions the screen of your iPhone or iPad can begin to take on a life of its own, create chaos, go completely wild and frighten its owner.
There are not so many of these actions:
- Firmware update.
- Physical damage (fall, shock, moisture).
- Replacement or repair of the display (nuances may apply).
That's all. Although no, there is another option - none of the above happened, and the screen suddenly began to “glitch”.
Let's start with general preparation of the device, which will help eliminate some standard issues that cause the touchscreen to behave in such an incomprehensible way:
- If there is film or glass stuck to the device, remove it.
- Wipe the screen thoroughly with a soft cloth. Do not use special cleaning fluids; sometimes they can simply ruin the oleophobic coating.
- To rule out software problems and bugs in iOS, do this.
Yes, everything listed above is quite banal, but it can help. However, these are not all the actions that can be performed in order to improve the operation of the display.
And the first thing you should pay attention to is non-original power supplies and Lighting cables. Although most likely we will talk about the wires (the adapter itself, as a rule, does not greatly affect the operation of the device). Yes, they can spoil your nerves.
Once I myself encountered this and saw how a person’s phone was charging and at the same time periodically lit up, the screen unlocked, pressed on its own, and characters were typed on the keyboard. To be honest, I was very surprised how the iPhone hasn’t called somewhere on its own yet!?
After a short conversation, it turned out that although this bothers the person, he simply does not want to buy an original wire (I rarely use it, and it will do!). The fact that spontaneous pressing of the display is not the worst thing that can happen, and the battery will definitely have to be changed soon, did not interest him.
Conclusion one: if the iPhone display lives its own life and does not respond to touches only while charging, the charger is most likely to blame. Replace and use only certified accessories.
If everything is ok with the charger, then you should move on to the next reason - these are low-quality display modules. There are simply a huge number of them, but there is an explanation for this:
- Many models are simply wildly popular, for example the iPhone 5S.
- China will help everyone.
Here you have a large number of screens of varying degrees of quality. Moreover, they can be installed both during repair and on “new” (in fact, restored from an unknown location) iPhone. And if you are unlucky and the screen is set completely to the left, then accidental clicks and other pleasures of life are guaranteed.
By the way, a characteristic feature of this defect is that after blocking/unlocking the device everything returns to normal, but for a while, and then it starts to “glitch” again. This can appear either immediately after repair/replacement or after updating iOS. What to do in this case? There are two options:
- Set to normal display.
- Try gluing film or glass.
The most interesting thing is that some workshops, knowing the quality of the display they are installing, when replacing a module, stick a sticker on the screen as a “gift”. Often this is done just so that the iPhone or iPad display behaves correctly and does not live its own life. Brilliant move! The difference between a good and a bad screen is big, but the price of the film is small. And everyone is happy: the client thinks that the service is good - he even glued the film, and the workshop itself won money.
Conclusion two: if the iPhone display is “buggy”, most likely it is simply not of very good quality. Replacement required. There is also a more budget-friendly solution that helps many people - sticker of film (glass). With the iPad the situation is completely similar, only it’s harder to glue :)
There is another reason why the touchscreen may behave strangely. But here it would be more correct to say that it will not process clicks at all, and not “just” trigger in the wrong place.
Perhaps we are talking about the display sensor controller and this is very sad. It can be damaged if it falls, gets bumped, gets moisture inside the gadget, or is missing. Only a few service centers have the skill to resolder it (the procedure is done so as not to change the entire motherboard). Well, it also costs money accordingly - of course, cheaper than completely replacing the board, but still...
Conclusion three: the most serious malfunction in which the iPhone display is pressed by itself is a breakdown of the screen sensor controller. Compared to previous problems, it is rare and much more difficult to correct.
This is the unpleasant conclusion at the end of the article...
However, I really hope that all the “glitches” of your iPhone screen will be cured by simply replacing the charger, wire, or, as a last resort, a sticker of film or glass. And it won’t come down to complex repairs at the service center. Let it be so!
P.S. And to increase the chances of a successful outcome - put “like” and click on the social network buttons, +50% luck is guaranteed :)
P.S.S. And of course, if you have questions or practical tips on how to overcome a glitchy display, be sure to write in the comments!
A touch screen is a technically complex structure. Manufacturers of tablets and phones, including iPhones, need to make considerable efforts to optimally configure its operation. Therefore, problems in the operation of the touchscreen can arise for completely different reasons. If your screen stops responding to touches, don't worry. Perhaps everything can really be fixed in no time. In this article we will try to figure out what to do if the sensor on your iPhone 5 or 5s is buggy or does not work at all.
The essence of the problem with the iPhone sensor
Incorrect operation of the touch screen or its complete breakdown is the most common reason for contacting a service center. Despite the undeniable build quality of Apple devices, the touchscreen on the iPhone breaks quite often. Of course, most often the cause of failure is mechanical impact. If you have ever dropped your smartphone, kept it in the sun for a long time, or pressed it with something, sooner or later the touchscreen will stop working correctly. But this does not mean that if the phone has been dropped from a small height once, you need to immediately contact the service center. The touch screen may not work due to software reasons.
Although the reasons for the breakdown may vary, screen failure usually manifests itself in the same way.
Most often, the user may encounter the following problems:
- The iPhone touchscreen does not work in some places.
- The screen responds to touches, but with some delay.
- The phone does not respond to touch at all.
- Programs open independently, text is typed, etc.
Even if any of the problems described occurred only once, there is no guarantee that it will not happen again. Therefore, you need to act immediately.
What is the reason for the touchscreen failure and how to solve the problem?
Each of the problems described above can occur for different reasons. It is difficult for an ordinary user to understand what exactly led to a breakdown or error in the operation of the touch screen. However, you should not immediately contact the service center either. After all, you can solve some problems yourself.
Problems with the OS
The first reason for the touchscreen to malfunction is the software load of the operating system. If you notice that your screen periodically stops responding to touches or responds with a delay, it is quite possible that the iPhone does not have time to respond to touches immediately. In this case, everything is fine with the sensor itself. You just need to optimize the system.
First of all, do a hard reboot. To do this, hold down the power button and the Home key for 15–20 seconds. The device will automatically reboot.
The essence of such a reboot is that it instantly frees up RAM and allows the operating system to reassign free RAM blocks. After a hard reboot, it is worth clearing the device of “garbage” and deleting unnecessary programs and files. If you do not do this right away, it is likely that soon not only the touchscreen, but the entire phone will begin to fail.
Video: How to do a hard reboot on Apple devices?
Protective cases and screen films
If a hard reset does not solve the screen problem, try removing the protective case, bumper and/or film. It is quite possible that the touchscreen does not respond correctly to touches due to the fact that, for example, the bumper covers part of the screen or the film is too thick.
The fact is that not all manufacturers of such products pay due attention to materials or dimensions. As a result, their use leads to problems of a similar nature. If the touchscreen works fine without all these accessories, then you will have to discard them or replace them with others.
Buy protective covers and films only from authorized points of sale.
Video: How to remove and put on the protective cover?
Hardware failure
So, if none of the above helped, then the problem is in the sensor itself. In this case, it will have to be replaced.
In Apple devices, as in many others, the sensor and screen are one. Therefore, even a minor breakdown of the touchscreen (for example, just one square millimeter does not work) soon leads to a complete malfunction. If you do not change the sensor in time, its failure can lead to more serious problems that may be impossible to solve. One way or another, the iPhone needs to be taken to a service center.
Never try to disassemble the phone yourself! First, you will lose your warranty. Secondly, even professionals cannot always understand the microcircuitry of such devices. Only a certified service center can carry out repairs.
How to choose a service center?
Not all service centers provide the same quality services. The fact is that some parts (including the sensor for the iPhone 5) have cheap analogues. Unscrupulous craftsmen buy them instead of official spare parts, which cost several times more. However, the price for services does not change. In addition, the use of such parts is strictly prohibited.
In addition, not every service center has the right to provide repair services for Apple devices. Some craftsmen agree to do repairs without having any idea what needs to be done. The result of such a repair is not difficult to imagine.
So, if you want to fix the touch screen on your iPhone (or perform any other repair), contact only service centers that meet the following criteria:
- Have official permission to provide the service from Apple.
- They provide a written guarantee for repairs.
- A preliminary check is issued with the serial number of your device.
- They don’t ask for extra money for “better repairs.”
- Order parts only from Apple representatives.
You can safely demand that the service center representatives provide you with the specified documents; tell us what will happen to your phone during the repair process.
It may well be that replacing the sensor will not be enough. In this case, the service center representatives will inform you about this. Then you will have a choice: make a complete repair or buy a new device. Sometimes the cost of repairs is higher than the price of the device. You should definitely be told about this.
Problems with the touch display do not always mean it is broken. Before contacting the service center, check whether the problem is really in the hardware. Well, if you decide to carry out repairs, choose only certified professionals.
