How to get rid of extra paid subscriptions - tips for subscribers of Megafon, MTS, Beeline and Tele2. Insidious subscriptions: how to disable? How to disable the 3 gigabyte service in the motif

In addition to standard calls and SMS, the mobile operator Motiv provides its customers with a variety of additional options and features, and not all of them are free.

So if you notice a quick waste of funds from your account, but don’t know what to do about it, then our instructions are on how to turn everything off on Motive paid services, if the subscriber no longer needs any of them, this is exactly what you need.

Contacting a consultant

If you don’t want to figure out how to disable subscriptions on Motive yourself, then the easiest way is to visit the office of this operator with your passport or call the service phone number 111 (from a mobile with a Motiv SIM card) or 8 800 240 0000 (from any phone and from anywhere in the country). The support service or office staff will tell you in detail what options and subscriptions are valid for the number, under what conditions they are provided, and will also disable unnecessary ones at the request of the subscriber.

Through digital commands

Manage this way each service separately, if necessary, you can disable or reconnect it in several ways: by sending SMS messages to the service number, through the voice menu or by typing USSD requests.

• For example, you need to disable the “Ban SMS from the Internet” service. We send an SMS to number 1062 with the message text “OFF”. http://cell.motivtelecom.ru/sverdlovsk-oblast/sms_service_onoff - at this address you can find instructions for managing connected additional functions via SMS (required service numbers and text for messages).
• Let's say you need to unsubscribe from the Call Forwarding service. To do this, use the command *114*34# http://cell.motivtelecom.ru/sverdlovsk-oblast/ussd-service - here is located full list USSD commands for connecting and disconnecting services.
• If you don't need anymore " Voice mail": send ##914?2# 47# . http://cell.motivtelecom.ru/sverdlovsk-oblast/ivr-service - commands for using the voice menu to manage options are located here.

Motive: how to find out which paid services are connected via LC

You can both check subscriptions on Motive and disable them using LISA - the subscriber’s personal Internet service. Procedure:

• Log in to the service. If the password is lost, or LISA is used for the first time, a temporary password can be requested at the operator’s office or by sending a blank SMS message to number 1070. In the future, it can be replaced with any one convenient for the subscriber directly in the personal account.
• In the “services” section, look at the list of connected paid options and remove unnecessary ones.

At the end of November 2016, Russian subscribers of the largest mobile operators they again began to complain about paid services and subscriptions that are connected by mistake, but cost the user a few extra rubles a day. The site's editors have figured out how to disable unnecessary services and prevent their reconnection.

Russian subscribers of mobile operators regularly pay attention to subscriptions and paid services that appear, for example, after visiting certain sites that offer such services.

In November 2016, Director of Strategic Communications of Mail.Ru Group Georgy Lobushkin told on his Facebook page that he discovered that his grandmother, who uses Beeline services, had extra subscriptions that cost her 6 rubles a day or 180 rubles a month. In the support chat, he was told that such services can be activated “by clicking on the Internet.”

A few days later, Ivan Kalyuzhny, head of social media at Alfa-Bank, shared a similar story - he discovered his mother, an MTS subscriber, has several subscriptions totaling 27 rubles per day or more than 800 rubles per month.

In 2015, the founder of Liveinternet, German Klimenko, who now holds the post of presidential adviser on the Internet, reported a similar situation. He explained that he used the services of Megafon and complained about one of the news sites that redirects users to a page with a video. To view it, the subscriber unknowingly connects himself to a subscription - the terms of use are indicated in an unreadable font in the corner of the screen.

After the publication on the site, representatives of the operator reported that they had recorded “the fact of unfairly attracting subscribers to subscriptions,” fined the content partner who is involved in connecting such subscriptions, and also returned money to all subscribers and disabled existing subscriptions.

The editors of the site publish instructions for subscribers of the four largest Russian operators on how to identify and disable unnecessary subscriptions and prevent their occurrence in the future.

"Megaphone"

How to detect and disable connected subscriptions

After activating a paid subscription or service, the subscriber receives an SMS with information, which also includes a command to help cancel the service.

To view connected paid services and subscriptions, you must log into your personal account on the website.

In addition, your personal account is also available in the mobile application.

If a user discovers that he accidentally subscribed to a service, he should call the support service at 8-800-550-05-00 and leave a complaint. The operator can return the money after such requests.

Megafon subscribers can connect to an unlimited content account for free in any operator’s salon. To do this you need to have your passport with you. The operator also bans subscriptions for subscribers who have issued a Megafon bank card linked to their main account.

Such an account can also be connected through the contact center by phone, but only for three months.

And in the mobile application.

If a user discovers that he accidentally subscribed to a service, he should call the support service at 611 and leave a complaint. The operator can return the money after such requests.

How to protect yourself from connecting subscriptions in the future

To control costs, the subscriber can connect a separate personal account from which content costs will be debited.

You can fill out an application for opening a content personal account at Tele2 subscriber service centers. For this operation, the owner of the SIM card must have a passport with him.

The operator’s website contains commands for replenishing and checking an additional account.

The “My Online” tariff from Tele2 is the middle price segment in the line offered by the operator. Suitable for users to communicate by phone within their home region without restrictions. And also for calls to numbers of other operators, with a limit on minutes. The Internet package is designed for watching videos, surfing, listening to music and communicating in instant messengers; there will be enough traffic for any […]

The “My Conversation” tariff from Tele2 is budget option from the entire line offered by the operator. Suitable for users who prefer to communicate by phone within the network of their home region without restrictions. It is also possible to call numbers of other operators, in which case minutes are limited. The Internet package is not designed for watching movies and videos. There is enough traffic for communicating in instant messengers and checking [...]

Tele2 subscribers choose the “My Tele2” tariff due to the ability to communicate without restrictions within the network and in various instant messengers. IN tariff plan includes an Internet package, which is enough for checking mail and reading news. Before connecting to the “My Tale2” tariff, study in detail its characteristics, the cost of calls, SMS and other services included above the subscription fee. You can talk about all this [...]

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Operator cellular communications Motive provides its subscribers with the opportunity not only to make standard calls or send SMS messages, but also to use Additional services and functions. Some of them are free, but for most options the operator withdraws money from the account. Therefore, many users are forced to disable services that they do not need.

Information about paid subscriptions in your “Personal Account”

To find out about the services provided by the company, use LISA - the subscriber’s personal Internet service. On personal page There is a list of paid options used. Each function is easy to find out detailed information or just turn it off.

To activate the service, you need:

• Go through authorization. The subscriber sends a message without text to number 1070 or contacts a consultant at 8 800 240 0000.
• Afterwards he receives a password to log into " Personal Area” and in the “Services” table, views all connected functions.

The specified password can be easily replaced with any combination of numbers or letters that is convenient for the user.

How can I find a list of connected services through the mobile application?

Learn about additional paid options possible using mobile internet application companies. It is only available for smartphones operating Android systems, current version application is available at the link below.

The application is easy to use: it makes it easy to check your account balance on your phone, top it up with bank card and find out about new promotions or tariffs. The subscriber independently selects and activates the paid services that he needs. Each of them can be disabled at any convenient time.

Disconnection via SMS: quick and easy

Another way to disable the service is to send an SMS message to the operator. The table shows the names of the functions and the number to which the notification should be sent.

Disabling paid services using USSD commands

You can disable options using requests. For example:

• To cancel the “Roaming NON-STOP” service, you need to use the command *114*24#.
• The request *114*151*1# will disable the “Turbo button” option.
• A ussd request *114*23# will help you disable SMS notifications about the receipt of funds to the subscriber’s account.

You can view the full list of commands for refusing operator services by following the link

The company operating under the brand "Bee Line"

trademark MOTIV.

LLC "Ekaterinburg-2000" (intrazone communication), Mobifon-2000 LLC(satellite, international and
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Cellular communications in the Sverdlovsk region began to actively develop in the mid-1990s.

Company "Ekaterinburg Cellular Communications", operating under the brand "Bee Line", was one of the main cellular operators in the region.

In 2002, Bee Line began independent activities, and Ekaterinburg Cellular Communications was forced to create a new trademark MOTIV.

In addition to the composition of the telecommunications group "Motiv" LLC "Ekaterinburg-2000"(cellular communications and Internet access) included LLC "European-Asian Railways"(intrazone communication), Mobifon-2000 LLC(satellite, international and long-distance communications), as well as CJSC "Perm Telephone Company", which holds licenses to provide local telephone services in the Perm region.

The group’s activities also include organizing IP-VPN and outsourcing the Contact Center.

The leading activity of MOTIV is cellular communications.

Today, the Motiv operator has almost 2.5 million subscribers. At the end of 2013, MOTIV cellular communication services were used by 2,354,616 subscribers in the Sverdlovsk region, 21,064 subscribers in the Kurgan region, 25,479 subscribers in the Khanty-Mansi Autonomous Okrug - Ugra and 12,085 subscribers in the Yamalo-Nenets Autonomous Okrug.

The operator currently has 3,189 installed base stations GSM standard and 1,867 LTE standard base stations."Motiv" provides communications in the territory of 1,594 settlements, where 96% of the population of the Sverdlovsk and Kurgan regions, Khanty-Mansi Autonomous Okrug and Yamal-Nenets Autonomous Okrug live. The operator's licensed territory extends from the southern borders of Russia to the shores of the Arctic Ocean. Its area is 1.5 million km², which is comparable to the area of ​​4 Germany or 11 Greece. High speed mobile Internet 4G from the Motiv operator can be used by 91% of the population of the Motiv licensed territory, which is 6.5 million residents.

On April 19, 2011, the company won licenses of the GSM-1800 standard in the Kurgan region, Khanty-Mansi Autonomous Okrug - Yugra and Yamalo-Nenets Autonomous Okrug. According to the terms of the competition, during the first three years from the date of the decision to issue a license, the operator must cover all settlements, the population of which is 500 or more people. MOTIV was supposed to begin providing cellular communication services in new regions no later than May 2013. However, the operator arrived in new territories ahead of schedule. Thus, the network was launched into commercial operation in the Kurgan region on September 1, 2012, in the Khanty-Mansi Autonomous Okrug - on October 22, 2012, in the Yamal-Nenets Autonomous Okrug - on November 1, 2012. In September - October 2014, the fourth generation network was launched in test mode 4G LTE in all regions of presence. At the beginning of November 2014, the 4G LTE network was launched into commercial operation in all 4 regions of the operator’s presence.

Today Motiv is expanding its boundaries. Let us recall that in February 2016, at the Roskomnadzor auction, the Ural operator won additional frequencies for the development of the 4G network. This new LTE resource will allow us to strengthen our position in the “old” regions - improve the quality of communication and increase the speed of mobile 4G Internet by at least 2 times, as well as enter the market Tyumen region. In the future, the operator plans a gradual transition to VoLTE (Voice over LTE). This technology allows you to transmit voice calls over a 4G network and guarantees high quality speech, instant connection and significant battery savings.