To maintain high-quality communication and timely problem solving, each mobile operator offers customers access to a support service. It is enough to know how to call the Beeline operator for free from a mobile phone directly and talk to him so as not to get confused in the connected services and to deal with any complexity.
The company offers many ways to contact the contact center and takes into account all possible situations in which subscribers find themselves.
True, in some cases, specialist assistance is provided only after specifying passport data. This is necessary to identify the caller and fight fraudsters who want to harm the SIM card holder. You should prepare in advance the document for which the number was issued.
To contact the support employee, you should use the simple number 0611.
Its peculiarity is that only Beeline subscribers are able to call from it.
In this case, the callers will first hear the system's answer automatically. The robot lists the possible actions that are available to users. Among them is the operator's assistance. Usually, to get advice, you need to press 2, and then 0.
Additionally, you can use:
- 9 to repeat the message;
- * to return to the main menu
- # to listen to the last spoken information.
If necessary, while waiting for the consultant, you can press 1. Thus, a callback is ordered. But the time when the specialists will call back can be up to 2 hours. You should be prepared for a long wait.
By federal number
In situations where a simple combination is not available, you can use another number.
It is suitable for those who do not want to listen to the automatic message of the system and want to contact support as soon as possible.
This phone is especially important for users of third-party operators. It is also required for calls from a stationary device. Subscribers need to remember the following numbers: 8 800 700 0611.
An additional advantage of this option is less waiting time. Beeline specialists are more willing to answer calls from this line, but the function of ordering a call back is not available here.
Additionally, it should be noted that this approach will require a passport.
An exception is cases when the person who applied has not yet become a Beeline user and is interested in the possibility of connecting.
In roaming
To figure out how to call a "live" Beeline operator directly while abroad, you should take into account that the usual phones will not be available. They are used only on the territory of Russia and are not valid outside the country.
Abroad, dial +74959748888. This number is free and does not require connection or additional fees.
Answering calls from abroad is a priority, so subscribers will not have to wait long for a response from specialists.
The mobile operator has additional numbers for users of certain types of services and equipment. To figure out how to talk to an operator, you should remember:
- 88007002111 in case of difficulties with Wi-Fi;
- 88007000080 for complexities with a USB modem;
- 88007008000 to solve home internet problems.
In addition to the above, there are other combinations. To find out which number to use, you should study the complete list on the official website of the company.
Other ways to dial quickly
If you cannot get through to the contact center, you should visit the official website. A chat is available here, in which you can write any question. First, a robot responds to the users, which tries to find the right solution among the standard answers. If it is not found, the request is forwarded to the employee of the mobile operator, and then the answer looks for a solution on its own.
A convenient option for dealing with difficulties is the SMS service. Customers can write a message and send it to 0622. Very soon they will receive a response or the operator will call back.
Additionally, you can write:
- to the feedback service;
- by e-mail;
- to a group on social networks.
Each of the listed options will allow you to get rid of difficulties and get complete information about any service.
In Russia, there are several companies on the market of cellular operators' services, which are the absolute leaders. These include Beeline, which provides communication throughout the country. Each such company necessarily has a free customer support center. The following describes how to get through to the Beeline operator in different ways.
How to call Beeline
Consultation with the technical call-center of the company may be necessary for a variety of reasons, ranging from problems with communication, Internet connection, ending with the specification of the terms of the new package. Only an official representative will be able to give a complete and correct answer. The Beeline hotline operates around the clock, communication with the dispatcher is provided through various services and services, which are described below.
Operator short number
The simplest and free option is to call the short number of the Beeline operator. To do this, you do not need funds in the account. From your personal mobile you need to dial 0611 - and you will be taken to the operator's technical support menu. Further, the procedure is as follows:
- listen to the answering machine, it will offer you to press one of the buttons that corresponds to the specific problem encountered;
- if your question does not apply to any of the points, do not click anything;
- after that you will be transferred to a conversation with a dispatcher who will help you.
Request a call back
In some cases, the client cannot get through to the technical support employee because of the long queue at the service center, so you can leave a request with a request to call you back when a free dispatcher appears. To do this, you need to contact via dialing 0611, wait for the call, and then add 1. This will activate the "we will call you back" function, but it only works if there are no free center employees at the moment.
If there is an access to the network, then on the operator's website it is possible to issue a request for a call back through the contact form. To do this, you must indicate your name and surname, contact phone number, e-mail. In the comments, you must indicate your question in order to speed up the consultation process. This callback option is not as quick as using short dialing.
Federal number Beeline
You can call directly to the federal number of the company, if such a need arises. There are several options that are used when it is necessary to talk about a specific problem. Use numbers like this for:
- find out the solution to problems with modems - 8 800 700 06 11;
- Internet settings on mobile and problems arising with it - 8 800 123 45 67;
- suggest a solution to problems with home Internet, TV, telephone - 8 800 700 80 00.
How to call Beeline from a landline phone
There are situations when the smartphone does not work, and only a home phone is at hand. In these cases, the Beeline inquiry service is available at the city number +7 812 740 60 00. A conversation with an employee of the company takes place according to the scheme, as when calling from a mobile. First, you need to listen to the answering machine, then either select the desired item, or wait for the connection with the dispatcher. You can also call federal numbers from a landline phone - this is another way to contact the Beeline operator.
How to contact Beeline directly
The company always tries to solve your problem without a live conversation with the operator, using online instructions by phone and on the website. The Beeline subscriber service receives a load that is not always able to handle. On the part of the client, it is often necessary to find out the answer to solve the problem that has arisen, which the answering machine is not able to solve. In order not to waste time and not go to the office, you should know how to contact the Beeline operator directly.
SMS service
If the question is not very urgent, and you have time to wait for an answer, you can get a connection with the Beeline operator via SMS. To do this, write a message with your question and send it to 0622. This service is provided free of charge. Within a day, your mobile will receive a response from the dispatcher in the form of the same sms message. The service is open from 7 am to 1 am Moscow time.
Beeline chat with a specialist
There is another way how to quickly contact the Beeline operator - chat with a specialist. To do this, you need to go to the section with contacts on the company's website. There will be a window with the name "Chat with a specialist", click on it. This is an online technical support in the form of a chat, where you must enter your details to talk with a representative. You have to wait for the answer, as a rule, no more than 2-5 minutes.
Whatsapp Beeline
This application has gained high popularity among smartphone users, so the company is given the opportunity to contact through it. To do this, you just need to add + 7-968-600-0611 to the list of contacts. After that, you can correspond with the dispatcher and leave the conversation at any convenient moment. Do not try to call this number because it is not intended for voice calls. The cost of the service is charged according to the rules of the application, Internet traffic is used for payment.
Video: Beeline support phone
Mobile operators have a technical support service for users. Beeline is no exception: there is such a service too. But, like most companies, Beeline prefer to advise their clients through an autoinformer. As such, "live" communication is not encouraged.
But not everything can be answered by the robot, so it will be useful to know which number and how to call the Beeline operator.
How to call a "live" operator Beeline
Below are all kinds of methods to call the Beeline operator and get advice from a "live" specialist of the company:
"Call to a toll-free number of the operator for Beeline subscribers"
For the company's subscribers, the common number is 06 11, calls to which do not require payment. Following the direction of the autoinformer, you can contact the operator, you just need to press the appropriate buttons.
Today there is no universal sequence of pressing the buttons, since the Beeline voice menu differs in different regions of Russia. In addition, changes are periodically made to the voice menu. You can try dialing 06 11, then 2, then 0 (the video demonstrates this way of communicating with the operator). In the absence of sufficient time, it is better to turn to other communication options with a call center employee.
"Call to the Beeline operator from any number" Using a landline phone or mobile phone with a SIM card from Beeline or another operator, call the official number. Depending on the problem encountered, the following numbers are provided, calls to which are free:
Problems with mobile communication and with a USB modem will help to resolve the call to the information desk at 8 800 7000 611.
Questions about the operation of the wireless network are resolved by calling 8 800 70 02 111 directly.
Problems with home Internet, TV - to the operator's number 8 800 700 8000.
Questions about the work and setting up the mobile Internet - to the hotline at 8 800 12 34 567.
Having dialed the phone of the Beeline operator you need from a mobile or landline, wait (usually no more than 5 minutes) for the connection with a service employee.
"Call to the number of the Beeline operator in roaming" If you are in roaming within the network or in national roaming (within the Russian Federation), then you can contact the operator free of charge either by calling 06 11 or 8 800 7000 611.
While abroad, in international roaming mode, you can call the operator directly to the number +7 495 97 48 888. If you called from a Beeline SIM card, then the call is not charged. The number is dialed in the international format - +7 xxx xx ...
Additional methods of communication with the Beeline operator
In addition to direct communication with the mobile operator Beeline, you can use other methods to resolve the issues that have arisen.
Send an e-mail This email address is being protected from spambots. You need JavaScript enabled to view it., in which you need to describe the situation in detail and ask a question.
You can go to the official website of the company and select the "Feedback Form" in the window on the right. The service employee will answer as soon as possible.
The company offers the service "We will call you back". When you tried to call the operator, you probably heard an offer to order a call. Pressing the 1 key and will become an order - in the near future a support service employee will call you back. You do not need to pay extra for this service, it works if there are no available call center consultants.
Do you have any questions about mobile communications, maintenance, connection of tariff plans and services that you cannot resolve on your own? In such a situation, do not give up. For these purposes, the company has several communication channels through which it is possible to establish contact with an employee and jointly solve the problem that has arisen. From the article you will learn how to contact the Beeline operator. Let's take a look at all the ways to talk, their pros and cons.
How to contact by phone
If unsolvable questions arise, the Beeline technical support line works for you around the clock. At the other end of the line, qualified specialists will meet you and find the answer to any problem that may arise.
To contact the operator for free, remember the short phone number - "0611". After pressing the call button, hear the voice of the answering machine, which will offer a list of various services, including a description of tariff plans and services, connection features. To select a specific item, put your mobile device in tone dialing mode and press the corresponding buttons.
After listening to automated messages, you will be transferred to a free specialist by default. Initially, you can go to the line to the operator, skipping all the sentences. To do this, dial the number "0" and wait for an answer. In case of high employment of employees, you will need to wait or leave a request for a call back (press the "0" button again). As soon as the manager is free, you will immediately receive a call.
If you do not have a phone with a Beeline SIM card at hand, then make a call from the number of any other telecom operator. A dedicated line has been created for such purposes. Dial contact "88007000611". To find out the specifics of providing Internet services, use the sequence of numbers "88007008000". Technical support works every day, seven days a week and all day long.
Unfortunately, there is no number that will connect you directly to an employee. In any case, you will have to listen to automatic messages. You do not need to call, just send a message with your question, specify "0611" as the recipient. After that, specialists will contact you as soon as possible.
Attention! Outgoing calls in the home network and sending a message to "0611" are not subject to tariffication.
When the user is in international roaming conditions, there is a special contact number "+74957972727". These conditions include Crimea and Sevastopol. A call via Beeline is not subject to calculation.
How to contact through your personal account
If you have access to the network space, you can ask a question to a specialist in the chat. To do this, go through authorization in your personal account on the provider's main website. The service is an interface for checking and controlling the main characteristics of the tariff plan and SIM card, as well as finding out the current state of the balance at the moment.
In the upper right corner there is an icon in the form of a message, by clicking on it, a chat menu with a telecom operator will open. Next, enter your contact information: initials, phone number for a call back and confirm them using captcha. Write your question in the appropriate field on the screen and send your request. After some time, you will receive an exhaustive answer to any problem or challenge from a specialist. A similar algorithm can be repeated in the My Beeline mobile application, which is freely available to all subscribers.
There is a guaranteed way to get in touch with a company representative. Contact the service office, go to any free manager for help and provide your passport.
How to ask a question via email
If you do not need an urgent answer to a question, you can send a message to the provider's e-mail. There are three addresses:
- [email protected]... For problems related to mobile communications and data transmission, as well as a USB modem.
- [email protected]... Solving issues caused by wireless communication.
Many subscribers of cellular companies often have problems that they are not able to solve on their own. For such cases, all cellular companies have specialized capabilities that allow subscribers to receive consulting assistance from support center employees without payment. In the Beeline cellular network, there are also many questions about the operation of cellular communications.
Therefore, it will not be superfluous to understand the question of how to contact the Beeline operator and consider all the existing methods.
Consultation with the specialists of the technical center of the cellular network may be required for various reasons: problems with cellular communication, receiving Internet traffic, clarifying the parameters of a new tariff, etc. Only an employee of the company will be able to expertly advise, give correct and complete information. The VimpelCom hotline operates around the clock, communication with the operator is provided through various services, which we will consider today.
Short service number
The simplest method, which does not require payment, is to make a call using a short cellular phone number. From your mobile phone, you need to dial 0611, after which the technical support answering machine will answer you. Then proceed in this order:
- Listen to the automatic informant, which prompts you to use the buttons on the phone keypad corresponding to the answers to certain questions.
- If your problem is not ordinary, and does not apply to the indicated points, then no numbers need to be pressed.
- Next, you will be transferred to a conversation with an operator who will be able to answer any questions regarding the operation of the cellular network.
This service does not work very quickly, so be prepared to wait a long time for a connection with a specialist. If, while listening to the answering machine, you want to go back and listen to the prompts again, you should press:
- An asterisk to return to the main menu;
- pound icon - to listen to the previous message of the answering machine;
- digit "9" - to call again listening to all consultations.
Callback order
It often happens that a subscriber cannot directly contact a technical support employee due to his heavy workload. Therefore, the company has provided for the possibility of a subscriber leaving an application, with a request to make a callback, at a time when the dispatcher is free. To do this, you need to call 0611, hear the voice of the answering machine and press the number "1". The service "we will call you back" will be activated.
However, it only works if all employees are busy at the moment. If you have access to the world wide web, then on the official Internet resource there is one more opportunity to communicate with the operator. There you can place an order for a callback via the contact form. In it, you must indicate your e-mail, your phone number, as well as your last name and first name.
The comment column indicates the problem you want to solve. This is to speed up your consultation. This method of callback is not the fastest when compared to calling a short number.
Calling a federal number
The support center number, which is discussed above, is available only by phone with a Beeline SIM card installed. If you need to quickly get in touch with an operator from a landline phone, or from a mobile gadget of another network, then there is a list of emergency numbers for getting advice from a VimpelCom specialist:
- if you need to set up a Wi-Fi network or work the Internet from a mobile phone, then call +7-800-7002111;
- to solve the problem of installing the program and the correct operation of the Beeline modem, call +7-800-7000611;
- satellite TV, landline home phone or the Internet can be configured by contacting the operator by number +7-800-7008000;
- you can consult a live Beeline operator for help setting up a smartphone to access the global network by calling a free phone +7-800-1234567.
All telephones of the support center operate around the clock, making it possible to contact a specialist of the Beeline company directly, without a lunch break and weekends. It is not possible to call any specific customer office. Therefore, all emerging problems must be solved only by contacting the call-center. It is also impossible to connect to an operator without an answering machine. The company does not provide numbers for direct connection.
Sending a question by email
When you have a question of a non-urgent nature, you can ask a question to the support center consultant via e-mail. In case of problems with cellular communication, USB modem or mobile traffic, the letter can be sent by mail otvet @ beeline. ru.
Problems with Wi Fi connection can be sent to support @ beelinewifi. ru. If you need to get answers on various services and options related to home use: television, home phone, Internet by wire, that is, you can send a letter to the address internet @ beeline. ru.
Communication by landline phone
Sometimes it happens that the smartphone is broken, and there is nothing in the house except the home phone. In such situations, the operator's information service is available to subscribers by a landline phone +7-812-7406000 ... In this case, a conversation with a company employee is carried out in the same way as when calling from a mobile device.
First, you need to listen to the automatic informant, then select the required number to press, or wait for the connection with the operator. From your home telephone you can make calls to the federal numbers described above.
How to contact a specialist directly
VimpelCom tries to solve customer problems without directly contacting operators, through an official Internet resource, by phone with an answering machine, using online instructions, etc. This is done in order to relieve them of numerous calls related to simple questions.
The subscriber department of the company receives such a load that it is difficult to handle. Subscribers often receive questions that an automatic informant cannot solve. In order not to contact the service office and not waste time on this, it is necessary to familiarize yourself with the methods of communication directly with the consultant of the cellular network.
SMS message service
There is a way by which you can send a request to a support center specialist in the form of an SMS message to a short phone number 0611 or 0622, depending on the region. Your cellular network consultant will call you to help you solve the problem.
Please note that this service does not work around the clock, but from 7.00 to 1.00 am, guided by Moscow.
Chat with a consultant
Another way of quick communication with the operator of the company is communication through correspondence, which is organized by the cellular network for the convenience of subscribers in solving various issues and problems. To do this, you need to go to the official Beeline Internet resource on the contact page. It has a window named “Chat with a specialist”.
You need to click on it, a special contact form will open. It is a technical online support organized by the type of chat, that is, correspondence with a specialist by means of text messages. In this form, you will need to enter your data in order to communicate with a specialist. When you enter a question, the answer usually comes quickly, sometimes you need to wait about 2-3 minutes.
Communication with the operator via Whatsapp
This mobile application has become widely used by cellular users. Therefore, VimpelCom provides such an opportunity to communicate with the operator via Whatsapp. To start communicating with the support service, you need to add the number + 7-968-6000611 to your existing contact list.
Then you can start a correspondence with the operator, or end the conversation at any time. This number does not provide for the possibility of a voice call, so you should not try to call a specialist for a conversation. The cost of such a service is determined by the rules of the mobile application in each region. Mobile Internet traffic is used to pay for communication.
How to contact an operator in roaming
The next option is to contact a Beeline specialist while in roaming. It is usually used while on vacation, traveling in Russia or foreign countries. If you are outside your home network, then contacting a specialist is not so easy, and often even impossible.
But for its customers, Beeline has provided such an opportunity. For this, there is a special telephone, which makes it possible to ask questions to the consultant even while in another state. However, for this you need to use your mobile gadget.
Communication with the operator is not provided from the "city" device. Let's figure out how to get in touch with the support center from a mobile device. Dial the phone number + 7-495-9748888 on it (the number must be 10-digit), then wait for the specialist's answer. In this case, the wait is not as long as when you are on your home network. The operator can indicate your problems or questions that you do not understand.
A call to the operator will cost you free of charge if a Beeline Sim card is installed in your mobile phone. If you are in national roaming, that is, within the country, but in another region, then you can call the usual numbers described above - + 7-800-7000611, or 0611.
Communication via Personal Account
In order to be able to quickly contact the support center and resolve an urgent issue, the subscriber can register in the Beeline Personal Account. This procedure is quite fast. You just need to find the required section on the company's website, click on the required link, enter your number or personal account, as well as your password.
If you are registering for the first time, it is possible to get a temporary password by sending a request with the USSD command - * 110 * 9 #, then click on “call. Wait for a response notification, which will contain the login and password to your Personal Account. Enter this information in the authorization column and go to your page.
There are some useful data at the top of the page, for example, the "Help and Feedback" block. Going to the "Support Service" tab, it is possible to specify in detail your question, which will subsequently be registered and taken for processing. After a short time, an exhaustive answer with different ways of solving the problem will be sent to your e-mail.
The functionality of the Personal Account can be used from your smartphone or from your home computer. If you have a tablet, then it is also suitable for such a case. The main thing is that this device has access to the world "web".
Alternative communication methods
If you do not have access to a mobile device, but need to contact an operator, then you can use some alternative methods that will help you quickly get valuable advice from a center employee.
In addition to all the methods discussed above, there are the following possibilities:
- You can use the feedback on the company's Internet resource, which is called "Electronic Assistant". The link "Ask a question" to enter this service is located at the top right of the site. Ask questions to the operator and get a comprehensive answer.
- There is another, little-used method that almost no one uses, but it still works. To do this, call a regular free phone + 7-800-7000611 you need to call from a mobile phone in which a SIM card of a completely different operator is inserted. You are guaranteed to receive an answer.
- To communicate with the operator, you can use the VKontakte social network group - there you can quickly contact a specialist and solve many issues.
