Where to buy an online checkout
One of the difficulties when working with a new type of cash register equipment can be obtaining a copy of a payment document. The need for a duplicate can arise in the following situations:
- technical problems (failure of the cash register, broken tape, etc.);
- buyer's request.
There are several ways to duplicate a check at the checkout:
- through the fiscal data operator (OFD);
- using the "Copy of the receipt" application;
- via e-mail directly from the fiscal accumulator;
- through the 1C program;
- using the "Return" function.
IMPORTANT! You can restore a sales receipt within 30 days after making a purchase.
How to get a copy through the fiscal data operator
This method has the greatest legal effect. It is also convenient in that payment receipts will be duplicated automatically - sent to the client by e-mail and mobile phone. To take advantage of this opportunity, you must perform preliminary actions in the 1C program:
- select the option "Reference data and administration";
- select "ФЗ-54" in the option settings;
- tick the option "Send electronic checks after breaking through to the cash register";
- if you wish, you can specify "Do not print a receipt on the cash register when sending an electronic check" or set up a schedule for sending receipts. In the latter case, receipts will be sent every knock to all buyers at the specified time.
IMPORTANT! For sending duplicates of documents on completed payments, both bulk and personal, a fee may be charged. The tariff depends on the OFD.
How to get a copy via 1C
This method is very similar to the previous one. In the "ФЗ-54" option, you must select the functions "Send electronic checks by SMS through the fiscal data operator" and "Send electronic checks by E-mail through the fiscal data operator".
The differences between the above two methods:
- when transferring data through the OFD, duplicates are sent to customers automatically immediately after payment for a product or service or according to a specified schedule;
- data transfer via 1C assumes that the need to send a copy of the receipt of payment is indicated by the cashier when working with the device (field "Cashier's workplace", menu item "Payment form"). He will need to enter the customer's phone number or email address.
If the consumer demands to duplicate the payment document immediately, the cashier has the right to enter the organization's e-mail and print a receipt from his workplace.
How to get a copy through the "Copy of receipt" application
"Copy of the check" is a paid application that is installed in the personal account on the OFD website. If available, the cashier, when working with the device, indicates that two copies of the payment document are required, and a copy will be issued automatically.
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IMPORTANT! The application does not provide automatic duplication of a copy of a payment document, however, electronic recovery of a check can be set manually through a personal account on the OFD website.
How to get a copy from the cash register memory
You can restore the receipt in electronic form without using special programs and applications. Sending a copy of a payment document is carried out as follows:
- The buyer expresses a desire to receive a duplicate, fills out a consent form for the processing of personal data and indicates contact information.
- With the help of the cash register, the seller enters the specified data and generates an electronic receipt.
- A message with a copy of the receipt is sent to your mobile phone or email.
IMPORTANT! Printed receipts are duplicated only at the request of the client, regardless of how the copy was made. The current legislation does not provide for the mandatory transfer of a digital copy of a payment document to the buyer of the goods or the consumer of the service. Issuance of a paper original upon receipt of an electronic copy is also optional, but desirable. Online stores are required to issue electronic receipts as they have no other means of providing receipts to consumers.
How to get a copy through the "Return" function
This is the most time consuming and least rational way of obtaining a duplicate, but in exceptional cases it can also be used (if the client refuses to provide personal data, printing a receipt at the workplace is also impossible in other unforeseen situations). If the cashier decides to make a second copy through the check correction, then the procedure is as follows:
- issue a refund and print the expense correction receipt;
- re-punch all check positions;
- print a payment document.
IMPORTANT! Correction and return receipts are different documents! A return check is issued to a client who wishes to return the product or refuse from an already paid service. After issuing such a document, it will not be possible to break through the positions again.
There are situations when it is necessary to restore a lost check. Let's figure out what possibilities exist and which of them will be the most optimal in your case.
We restore the lost check and Z-report from EKLZ to FR Shtrikh using the "Driver Test" utility.
In the article, we will analyze how to print a control tape stroke M, FR K, light, PTK, Combo, Mini, NCR independently. Follow the procedure according to the instructions, otherwise the registrar can not receive the lost check or Z-report.
Important information! Do not click the "Close ECLZ archive" button. Otherwise, you will have to replace the EKLZ unit.
Protected electronic control tape - EKLZ contains all sales and cancellation receipts for the period from the last replacement to the current moment. We can print an analogue of a check or Z-report, but only until the date the block is replaced with a new one. Usually, the replacement date is noted in the call log, the cashier log of the operator, on the registration card, in an additional sheet of the version passport. You can get this date of the nearest replacement from the driver, but due to the fact that this button is located next to the closing of the EKLZ block, we will not do this.
If the message “No requested data” appears in the window with the driver error line by pressing the print buttons described below, then either you entered incorrect dates - numbers, or the data you requested was contained in the replaced ECLZ block. In the usual way to pull out - it is not possible to print the data, only with the help of the CTO.
EKLZ control tape printout
To remove the control tape, we launch the driver, if it is not configured or we launch it for the first time, go to the article on the initial settings of the FR Barcode test driver, my full instructions are here. 
After the driver saw the registrar, go to the EKLZ tab, as a rule, it is located on the right side in the middle of the tabs, but there are old versions in which the tabs are located at the top.
The drop-down tab consists of several sub-items that appear when you click on it. 
The tab consists of the following tabs - windows:
- EKLZ reports
- EKLZ report printing
- Operations with EKLZ
I urge you to use only the “Print EKLZ reports” tab, otherwise, due to erroneous closure, it is very easy to spoil the EKLZ block with the need for its subsequent replacement.
After selecting the "EKLZ" tab, select the appeared tab "Print EKLZ reports". The following window will open: 
After that we enter in the fields "Shift number" - the cancellation number - the shift number, the Z-report to get its number must be printed out. all checks punched for this shift.
Then we press the button on the right "Control tape for the shift".
As a result, the control tape will be printed on paper on the fiscal apparatus. If the printing did not go, we read the reason for the error in the "Error" line below.
Duplicate sales receipt from EKLZ KKM FR Shtrikh (modified analogue of a lost lost receipt)
To print an analogue of a lost check, we need the PDA number - located at the bottom of the check before the hash symbol "#".
We enter this rather long number in the “PDA number” field, after which we press the button on the right “Read document by PDA number”. After that, an analogue of the lost receipt we need should be printed. But usually we only know the date and amount of the check, in order to find out the PDA number of the lost check, it is logical to first print the above-mentioned "Control tape" when the lost check was broken. 
When the shift number is not known, it would be most correct to remove a detailed date report and see the shift number in it.
To do this, enter on the keyboard or set it with the mouse in the selected calendar in the field "Start date", "End date" - dates with a margin of one day before and after the day of interest to us. The reserve is made in case, for example, the shift was removed after 24-00 or two cancellations were removed per shift.
Make sure that in the upper part of the window there is a circle in the "Report Type" - "full".
After setting the dates on the right side, we press the button "Report on shifts in the date range", a tape with the dates-sums and numbers of cancellations for the given dates will be printed. We look at the cancellation number according to the instructions indicated above, we print the control for the cancellation number we need. 
If you accidentally entered the wrong date - for example, the whole year, then to interrupt printing, click the "Interrupt document printing" button.
Z-report - print a duplicate of the Z-report using the driver "Test POS printer driver" from KKM FR (Bar M, FR K, light, PTK, Combo, Mini, NCR)
If you have lost the Z-report, then the actions are similar to the above - enter the number of the lost receipt in the "Shift number" field, and press the button on the right "Read the total of the shift by shift". After that, a check will be printed on the results of the shift.
The non-zeroing amount must be calculated manually by adding the previous non-zeroing amount with the given sales amount for the given shift.
List of possible errors
- checkout error no connection
- error kkm no connection
- KKM driver test error 1 no connection
- fiscal registrar connection error
- fiscal registrar error code
- fiscal registrar error no connection
Penetration of the check in the cash register bypassing the cash program, adding a sale through the factory utility (the check got into the program - but did not go through the KKM - the PC hung, the program crashed, etc.)
Go to the "Registration" tab. We enter in the “Price” fields the amount that needs to be punched in the current shift bypassing the cash program. The same number should be in the field “Amount1” = “Cash” - the first type of payment, or “Amount2” - the second type of payment - “CASHLESS - CREDIT - BANK” (most often only two types of cash-by-bank transfer are used).
Below is an example “with 1 ruble 11 kopecks”, punched by the first type of payment - “CASH”.
After entering the amount in the desired type of payment, set the amount to “1”, and do not change the rest. In order to see another department number in the check, change the number to the desired one; in the “Line” field, you can enter the name of the product.
We press the button “Sale” (it is necessary to make a return in the current shift - the button “Return of sale”) and then “Close the receipt”. Depending on the settings of the option of the first table, when you click Sell, you can immediately see the line - a strip on paper, or the check will pop out immediately after clicking “Close Check”. In the first case, if you see that you have made a mistake in something, then you can cancel the not yet closed check by clicking the "Cancel check by administrator" button. If you have already clicked “Close the check”, then you can't fix anything - you can't cancel it. 
If you do not enter values in the Amount1 or Amount2 fields, the program will display an error “invalid fractional value”: 
If you put a full stop instead of a comma in kopecks, the message “… is an invalid fractional value” will appear 
Material provided by the site http: //Vse-Kassy.rf
The issue is easier to solve in modern online cash registers
In retail or wholesale trade, sometimes it becomes necessary to withdraw a repeated check to Evotor. This action is relevant when:
- the paper is jammed, ran out unexpectedly, or broke;
- the client needs a duplicate of the fiscal document for submission to the accounting department or other types of reporting;
- the buyer has lost the receipt and wants a copy of it;
- the sale was not registered with the fiscal registrar and / or with the commodity accounting program;
- the cashier inserted the paper upside down or chose the wrong roll;
- a failure occurred and the text was printed on one line.
You can find a way out of any situation without violating the rules for using the online terminal and without losing the client. Let's consider the solution to the problem in more detail.
How to print a duplicate receipt together with the main one?
If the customer asks to issue the original fiscal document in duplicate upon purchase, you should know how to re-print the Evotor receipt. To do this, it is advisable to install in advance a special application "Copy of the check" in your personal account. It will add the corresponding item to the terminal menu.
The cashier just needs to create a new sale, and when proceeding to payment, press the "Copy" button. After choosing a payment method (cash or bank card), the printer displays the main receipt, and after a short pause, which makes it possible to tear off the tape, a duplicate comes out. This is the most convenient way to reprint your Evotor receipt.
How to start reprinting a receipt for a previously made sale?
There are several ways to solve this problem. In the first case, if the "Copy of a receipt" application was previously installed in your personal account, you must select the item of the same name in the main cash register menu. This will open a list of all sales of the shift - find the one you need in the list, click on it to start automatic copy output.
If the required application has not been installed in advance, you cannot print a repeated receipt on the Evotor in the usual form. You can get out of the situation by sending data on the purchase made to your corporate or client email. In the first case, you immediately send the document to print and give it to the buyer; in the second, the customer will display the electronic document himself later.
Another solution is to issue a refund of the purchase by printing a correction receipt and re-punch all the goods. Eliminate paper problems, if any, beforehand. This step will allow you to re-print the check at the Evotor checkout. This will be the only actual document, but it can be duplicated using an attachment, photocopy, electronic version.
How to print a duplicate fiscal document if the sale is incomplete?
If a roll of paper breaks or ends, the cash transaction may not go through completely, for example, the sale will be displayed only in the commodity accounting program or exclusively in the memory of the FN. In this case, the Evotor cash register will not be able to issue a second check, and the main one will also be defective.
The cashier can solve the problem by canceling the sale or marking a partially completed operation as erroneous. Further, the cause that led to the failure is eliminated, the goods are broken through again and given to the client with a fiscal document. How to re-check Evotor depends on your specific circumstances. If your clients often ask for a duplicate, it is more convenient to install an additional paid application in the personal account of the business owner.
In principle, it is impossible to obtain a copy of the sales receipt. The device keeps records of transactions, but when you receive them, they do not look like a cashier's check. On such a check, there may be an inscription, such as a report on the check number. Again, as far as I remember, EKLZ stores all this. And if it is filmed and archived, access (legal) to it can only be obtained through the FSB. For ECLZ, this is their initiative. And even more so to issue a check retroactively is impossible, and by the way illegal. But again, the obligation to re-issue you, cash documents are not. In general, forget about the check. Maybe something else will satisfy your insurance company. I sell candies of happiness, on thin sticks of fate.
How to recover a cashier's receipt
Info
We have a profit for the difference in price) And, as it were, legally, your office is stretched over the globe. - if the second check was not printed, is the sale fixed or not? Usually, if there is a problem with printing, the sale is not recorded in the FR and an administrative check is required to continue working. Perhaps I am mistaken. NorthWind 11 - 08/15/17 - 09:15 (10) In principle, it is not very difficult to forge a check. A high-resolution printer is enough (you can take a label printer, there are 300 dpi heads) and kassy programs (or something like that).
Draws such checks that you can't tell. Only online makes all this unnecessary. The OFD records one check.
A copy of the check from the online cash register. is it possible to get it somehow?
Important
Usually all stores work in the 1C "Trade and Warehouse" program. She will help to make a duplicate. 3 Start the program and log in. Select the "Journals" function, then "POS printer check journals".
In this section, all checks that have been issued should be highlighted. It remains to choose the day of purchase and the approximate time. 4 If the program has a search engine, then enter the article number, otherwise you will have to search manually. Find the purchase according to the article: everything must match, the article number and the time.
5 Click Print and Duplicate. The machine will print two identical receipts, one of them remains with the seller, and the second is handed to the buyer, who attaches it to the application for the return of the goods. 6 It should be noted that this procedure is not performed for every buyer who wants to return the item. The seller is obliged to coordinate his actions with the administrator and only then make a duplicate.
Is it possible to recover a cashier's check?
8.x ut printing of a repeated receipt
Instructions 1 If you have lost a cashier's check, do not worry, you can terminate the sales contract, and this is how the return of goods is called in the language of lawyers. Each item has its own serial number - the article, it usually consists of four or six numbers. The code is recorded in invoices and invoices, they are kept by the seller, the numbers of the article are repeated under the barcode.
The cashier's check also has its own number. Now we can build some connection. Of course, the check itself cannot be restored, but you can try to make a duplicate of it. 2 In order to make a duplicate check, you need to remember what day the purchase was made, at what time and how many things were bought. If the buyer remembers everything and can reproduce everything with confidence, then he can try to find this check in the cash register or automated service program.
